Privacy Policy

Last updated: February 19, 2018

ALLEVEN, Inc. ("us", "we", or "our") operates the https://www.alleven.com website (our  "Website").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you visit our Website or order products from us.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy will have the same meanings as in our Terms and Conditions, accessible at https://www.alleven.com/terms.

Information Collection
Information you give us:
While using our Website and/or ordering products from us (online, by phone or by email), we may ask you to provide us with certain personal information that can be used to contact or identify you. This information may include, but is not limited to, your email address, name, phone number, credit card, postal address, and other information ("Personal Information").

We may also collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on the pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Information we receive from other sources:

Occasionally we may receive information about you from other sources (such as credit reference agencies and sub-contractors in technical, payment and delivery services) which we will add to the information which we already hold about you in order to help us process your order and payment, check your credit rating and deliver your order.

Cookies
Cookies are text files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information to distinguish you foremother users of our Website and to help us provide you with a good experience when you browse our Website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.  For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

How we will use the information about you:
We gather this information to enable us to:

  • process your account registration
  • process any orders you make
  • deliver products to you
  • communicate with you on any matter relating to your account and the processing of your orders, or as may be necessary in general
  • ensure the the content of our Website presented in the most effective manner for you and your computer
  • administer our Website and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • provide you with information about other goods and service we offer that are similar to those that you have already purchased or enquired about
  • to provide you, or permit selected third parties to provide you, with information about Goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, you may inform us at hello@alleven.com.

Service Providers
We may employ third party companies and individuals to facilitate our Website, to provide the Website on our behalf, to perform Service-related services or to assist us in analyzing how our Website is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website or business.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant legislation of the United States.

Where we store your information
Your information, including Personal Information, will be transferred to — and maintained on — computers in the UK.

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@alleven.com. We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to hello@alleven.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Children's Privacy
Our Website does not address anyone under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Jurisdiction
This Policy shall be governed and construed in accordance with the laws of New York.

Contact Us
If you have any questions about this Privacy Policy, please contact us by sending an email to hello@alleven.com.